Customer Service in Panama-Chapter 1
Posted in Bloggies on January 26, 2010 by Kent Davis
“The Challenge is not just serving customers…
• It's understanding customers.
• It's being prepared to serve customers.
• It's helping an angry customer immediately.
• It's asking customers for information.
• It's listening to customers.
• It's being responsible for your actions when a customer calls.
• It's living up to your commitments.
• It's being memorable.
• It's surprising customers.
• It's striving to keep customers for life.
• It's getting unsolicited referrals from customers…regularly!”
-Jeffrey Gitomer Customer Satisfaction Is Worthless Customer Loyalty Is Priceless
• It's understanding customers.
• It's being prepared to serve customers.
• It's helping an angry customer immediately.
• It's asking customers for information.
• It's listening to customers.
• It's being responsible for your actions when a customer calls.
• It's living up to your commitments.
• It's being memorable.
• It's surprising customers.
• It's striving to keep customers for life.
• It's getting unsolicited referrals from customers…regularly!”
-Jeffrey Gitomer Customer Satisfaction Is Worthless Customer Loyalty Is Priceless
This will be our company mantra for 2010. It's a lot to say, and a lot to think about, but it's solid gold and will help us be the best real estate team in Panama.